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Help Center

Browse Frequently Asked Questions

Tickle, Tests & Subscriptions


Tickle Social Networking


Tickle
What is Tickle?
Formerly know as Emode.com, Tickle is a leading interpersonal media company, providing personality tests and social networking services to more than 20 million active members.

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Why should I join?
As a Tickle member, you'll be able to:
  1. Store, access, delete, or retake tests.
  2. Share and compare test results with people you have invited.
  3. Meet new people in Tickle Social Networking

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Is Tickle available in other languages?
Yes! Tickle is available in German at http://de.tickle.com and in British English at http://uk.tickle.com

We hope to offer the site in other languages in the future.

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How do I contact Tickle with suggestions or comments?

We welcome feedback and ideas. Please send us an email by clicking on the Contact Customer Support link at the bottom of this page.

    We'd like to hear from you if:
  • - You have an idea or suggestion to improve Tickle.
  • - Tickle has changed your life and you want to tell your story!
  • - You wish to report a fake or offensive profile

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My Account
How do I cancel my account?
Managing your account settings is easy.

The first step is to determine which cancellation or removal option is best for you. There are three options:

OPTION #1
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Remove Me From All Email Lists. I no longer want to receive emails from Tickle.

OPTION #2
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Cancel My paid test Subscription.

OPTION #3
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Delete My Tickle Account Completely

Please keep in mind that deleting your account will permanently remove all your information from our database. Any active subscriptions will be cancelled, and all profile information and saved test results will be deleted. Once gone, this information cannot be retrieved.

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STEPS - OPTION #1
Remove Me From All Email Lists
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To remove yourself from our email lists, follow the steps below:

  1. Click the link: http://web.tickle.com/account/emailprefs.jsp
  2. Sign in to your account
  3. Select which email lists you wish to be removed from
  4. Save Changes

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STEPS - OPTION #2
Cancel My Paid Test Subscription
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To cancel a paid or free trial subscription, follow the steps below:

  1. Click the link: http://www.tickle.com/account/subscriptions
  2. Sign in to your account
  3. Under the Status column, click the "Cancel" link of the subscription you wish to cancel. Click "OK " when you are asked "Are you sure you want to cancel this subscription?"
  4. If you have more than one subscription that you want to cancel, repeat steps 3 & 4 for each subscription
Remember, you'll still have access to all the benefits and features of your subscription until the expiration date.

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STEPS - OPTION #3
Delete My Tickle Account Completely
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Please keep in mind that deleting your account will permanently remove all your information from our database, and will end all future email correspondence from Tickle. Any active subscriptions will be cancelled, and all profile information and saved test results will be deleted. Once deleted, this information cannot be retrieved.

To cancel your Tickle account completely, follow the steps below:

  1. Click the link: http://www.tickle.com/account/profile/cancel.jsp
  2. Sign in to your account
  3. Enter your password again in the "Your Password" field. This is use to confirm your deletion request
  4. Click the "Delete My Account" button

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How do I sign in?
To sign in to your account, follow the steps below:
  1. Click on the link http://www.tickle.com/account/authorize/signin.jsp?url=/account/&stay or visit www.tickle.com and click the sign in link in the upper right corner of the screen
  2. Enter your username or email address and password
Be sure to type in the information. Do not cut and paste it into the fields.

If you have forgotten your password, click on the link http://web.tickle.com/account/authorize/getpassword.jsp

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I forgot my password, can you send it to me?
Yes. To request your password:
  1. Click the link http://web.tickle.com/account/authorize/getpassword.jsp
  2. Enter the email address associated with your Tickle account.
  3. We will email you your password.

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How do I change my username?
To change your username:
  1. Click on the link http://www.tickle.com/account/profile/
  2. Change your username
  3. Save changes
  4. Sign out by clicking on the link http://www.tickle.com/account/authorize/signout.jsp
  5. Sign in with your new username

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How do I manage the emails I receive from Tickle?
To manage the emails you receive from Tickle:
  1. Click on the link http://www.tickle.com/account/emailprefs.jsp
  2. Uncheck the box next to the email name you no longer wish to receive
  3. Save changes
Please note that you may receive 1-2 emails after unsubscribing, as it may take time for us to update our records.

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How do I change my password?
To change your password:
  1. Click on the link: http://www.tickle.com/account/profile/password.jsp
  2. Enter your current password and new password
  3. Save changes

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How do I change my email address?
To change the email address associated with your account:
  1. Click on the link: http://www.tickle.com/account/emailprefs.jsp
  2. Enter your new email address
  3. Save changes
NOTE: A verification email will be sent to your new email address

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Do I need to have an email address to use Tickle?
Yes. If you share your email address with someone else, please be aware that your email address and password are used to identify and store your test results and other password-protected information on the site.

We recommend that you use a unique email address for your Tickle.com account.

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How do I cancel my paid test subscription?
To cancel your paid subscription, follow the steps below:
  1. Click on the link: http://www.tickle.com/account/subscriptions/
  2. Under the Status column, click to cancel your Premium Service
  3. Click OK when you are asked "Are you sure you want to cancel this subscription?"
When a subscription is canceled it will still be accessible until the expiration date. At that point it will expire and will not renew. Your credit card will not be charged again for any cancelled subscription.

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How do I sign out?
To sign out, click on the link http://www.tickle.com/account/authorize/signout.jsp or click the Sign Out link in the upper right corner of the screen

The page will display a message confirming that you have signed out of Tickle.

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Tests
Are Tickle's tests free?
Yes! You can take all of our tests, and get your results summary for free. However, our PhD-certified tests include an option to purchase longer, more detailed personal reports for a price between $4.95 and $14.95.

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Who creates Tickle's tests?
Tickle Tests are created by our team of researchers and PhDs and are based on the most current and accurate research available. Our tests are exclusively available on our site.

Thanks for your interest in Tickle tests!

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Is the Classic IQ Test timed?
No. Unlike some intelligence tests, Tickle's Classic IQ Test or Super IQ Test is not timed. However, the test is scientifically valid.

Tickle's staff psychologists developed our IQ test using proven, high-quality IQ test questions such as those in the Mensa Workout tests and the Shipley Institute of Living Scale (SILS). Tickle performed a large-scale study of people who had taken both the Tickle IQ test and the established SILS, calibrating the Tickle IQ test using scores calculated by the SILS. That ensured a high association between the two tests and, because of that, the validity of our IQ scores. In fact, the Tickle IQ test is highly reliable -- the Chronbach's alpha is .81. In other words, the questions on Tickle's IQ test are internally consistent and they all measure intelligence accurately.

After 1 million people took the Tickle IQ test, we ran what is called a "factor analysis" on the answers of all test takers. This statistical analysis identified the similarity between groups of questions in our test. The analysis demonstrated that our IQ test accurately measured four underlying dimensions of intelligence: mathematical, visual-spatial, linguistic and logical. Tickle's four dimensions of intelligence are highly valid - for the scientists and statisticians out there, their reliability coefficients were .85, .84, .81 and .50, respectively.

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Why are yellow dots next to some tests?
A yellow dot next to a test title indicates a PhD-certified test. Like every test on Tickle, Tickle's PhD-certified tests are free to take and include free summary results. However, the in-depth, personalized reports prepared especially for you at the end of each test can only be read by paid test subscribers or purchased.

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Is the Classic IQ Test scientifically valid?
Yes! The Classic IQ Test is scientifically valid.

Tickle's staff psychologists developed our IQ test using proven, high-quality IQ test questions such as those in the Mensa Workout tests and the Shipley Institute of Living Scale (SILS). Tickle performed a large-scale study of people who had taken both the Tickle IQ test and the established SILS, calibrating the Tickle IQ test using scores calculated by the SILS. That ensured a high association between the two tests and, because of that, the validity of our IQ scores. In fact, the Tickle IQ test is highly reliable -- the Chronbach's alpha is .81. In other words, the questions on Tickle's IQ test are internally consistent and they all measure intelligence accurately.

After 1 million people took the Tickle IQ test, we ran what is called a "factor analysis" on the answers of all test takers. This statistical analysis identified the similarity between groups of questions in our test. The analysis demonstrated that our IQ test accurately measured four underlying dimensions of intelligence: mathematical, visual-spatial, linguistic and logical. Tickle's four dimensions of intelligence are highly valid - for the scientists and statisticians out there, their reliability coefficients were .85, .84, .81 and .50, respectively.

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Tests - Results
How do I view the results of tests I've taken?
To view your test results:
  1. Click on the link http://www.tickle.com/account/tests/
  2. Your test result will be displayed in the column "Your Score"
NOTE: You will not see test results listed for tests taken during a paid Test subscription that was subsequently canceled.

If you had a problem with registration or sign in and the results are not appearing in this area, then the results were not saved and you will need to take the test again.

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How do I interpret my score on the Classic IQ Test?
According to Tickle's Classic IQ Test:
  • - A score between 70 and 84 places you below the population average
  • - A score between 85 and 99 puts you slightly below the population average, but is in the normal range
  • - A score of 100 represents the population average
  • - A score between 101 and 115 puts you above the population average, but is in the normal
  • range
  • - A score between 116 and 130 means that your IQ might be significantly above the population average
  • - Scores of 130 and above puts you significantly above the population average
144 is the highest possible score.

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Where can I find the answers to tests?
Only a handful of tests have answer keys. You can view the answer keys for these tests if you have paid for a personalized report or are a paid test subscriber.

To view your test results:
  1. Click on the link http://www.tickle.com/account/tests/
  2. Click on the name of a test to view your results

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How do I get my personalized test report?
At the end of every test you are given your test results and an opportunity to buy an in-depth personalized report that explains your results in detail. If you want to buy the report for a test you've previously taken:
  1. Click the link http://www.tickle.com/account/tests/
  2. Under the Report column, click the "Buy Now" link for the test report you want to purchase
  3. Purchase your personalized report

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How can I share and compare my test results with friends?
To share test results with friends:
  1. Click the link http://www.tickle.com/account/tests/
  2. Click on the test you want to share
  3. Enter the email addresses for the friends you want to invite to Tickle
  4. When they accept your invitation they will be able to take the test and share and compare results

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Can I print my test results?
Our test results are designed to print from any functioning printer. In some cases you will need to set your printer to "landscape" mode. Please check your printer manual for directions on how to do this.

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Can I delete my test results?
Yes. To delete test results:
  1. Click the link http://www.tickle.com/account/tests/
  2. Click Remove for the test results you want to remove

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Are my test results private?
Absolutely. Tickle's Privacy Principles are:
  • - Your privacy is protected at Tickle.
  • - You control your personal information.
  • - You can end your membership at any time.
  • - We will never disclose any your personal information or test results to any third party unless you expressly tell us to.
To read our privacy policy click the link http://web.tickle.com/about/privacy.jsp

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Tests - Paid Subscriptions
What is a paid test subscription?
Tickle's paid test subscription is only $19.95 a month and gives you unlimited access to every personalized test report on Tickle. As long as the subscription remains active you will be able to view results for all of our PhD-certified tests and retake them as often as you would like!

To subscribe, just visit: https://secure.tickle.com/account/subscriptions/tests/payment.jsp

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How do I cancel my paid test subscription?
Follow the steps below to cancel your paid test subscription:
  1. Click on the link: http://www.tickle.com/account/subscriptions/
  2. Under the Status column, click to cancel your paid test subscription
  3. Click OK when you are asked "Are you sure you want to cancel this subscription?"

When a subscription is canceled it will still be accessible until the expiration date. At that point it will expire and will not renew. You will not be charged again for that subscription.

Please Note: Canceling your paid test subscription will remove the saved results of any tests you took during the subscription period.

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How much does a paid test subscription cost?
Tickle's paid test subscription costs $19.95 per month. Your subscription will be auto-renewed each month until you choose to cancel.

To subscribe, simply take one of our PhD-certified tests and click the link provided to get your personalized report. To take a test, start here: http://www.tickle.com/shop/

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How do I resolve the certificate error when I try to subscribe to Tickle?
Older versions of the Microsoft Internet Explorer browser cannot reliably perform secure e-commerce transactions because they use certificates that are out of date.

To update your "Server ID" certificate:
  1. Click on the link http://www.verisign.com/support/site/rootDoc.html
  2. Click on the link title "Click Here for Client Root Replacement"

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Networking
What is Tickle Networking?
Tickle Networking is a unique new way to find friends, meet new people and connect with everyone you know.

Tickle Networking provides user profiles that are deep in self-knowledge and self-expression. Tickle Social Network is the first social networking product to deliver deep user profiles that go beyond basic demographic data to include group affiliations, career history, and personality traits.

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Why should I join Tickle Networking?
Tickle Networking is a fun free way to:
  • - Learn surprising things about your friends
  • - See who they know
  • - Meet new people who share your interests
  • - Network for a job
  • - And more!

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How do I remove a friend from my network?
To remove a friend:
  1. Log in to your account at: http://connect.tickle.com/network.html
  2. Select the friend you'd like to remove
  3. Click on "Remove as a Friend" on the left side of their profile

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Networking - My Profile
How can I change my profile photo?
To change your Tickle profile photo
  1. Log in to your account at: http://connect.tickle.com/
  2. Click the "Photos" button from the navigation bar up top
  3. Click the "Select Primary Photo" link in the Network Profile section
  4. Select the photo you want to use as your profile photo (if the photo you want to use is not already in your account, upload it to your account first, and then follow the above steps)
  5. Click the "Set Primary" button to save changes

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How do I edit my Networking profile?
You can edit the information in your profile at anytime.

To edit your Networking profile:
  1. Click the link: http://connect.tickle.com/home.html
  2. Click "Edit Your Profile"
  3. Select Edit next to the sections you'd like to edit.
  4. Click the "Save Changes" button.
You can go back and change any of your profile settings at any time.

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How can I hide or show information in my profile?
To hide or show information in your Tickle Networking profile:
  1. Click the link: http://connect.tickle.com/home.html
  2. Click "Edit Your Profile"
  3. Select Edit next to the sections you'd like to hide or show.
  4. Click on the drop down list under the "Show To" column to set who can see your profile settings in that area.
  5. Adjust the privacy settings for each entry or all of the entries on that page.
  6. Click the "Save Changes" button.
You can go back and change any of your profile settings at any time.

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How do I delete someone from my network?
To delete someone from your network:
  1. Click on the link http://connect.tickle.com/network.html
  2. Click on the link to the profile of the person you want to remove from your network
  3. Click the button under their photo to remove that person as a friend

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Networking - Inviting Friends
How do I find people I know on Tickle?
To search for people on Tickle:
  1. Click the link: http://connect.tickle.com/search/findfriends.html
  2. Type in the name or email address of the person you want to find.
If there's no match when you try to find an email address, you'll be given an opportunity to invite your friend to join Tickle.

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How can I invite my friends to join Tickle?
To invite your friends to Tickle Networking:
  1. Click on the link http://connect.tickle.com/friend/invite/index.html
  2. Follow the directions onscreen for the 4 ways to invite your friends.
You can import addresses from Yahoo, or Hotmail; send an invite from your own email program; or have Tickle send the invitations for you.

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How can I meet people on Tickle who are not in my network?
To meet people on Tickle who are not in your network:
  1. Search for people with particular interests at: http://connect.tickle.com/search/index.html and click the: "Send a Message" link to email them.
  2. Join or create a group around one of your interests. To look for groups on Tickle, click this link: http://connect.tickle.com/group/directory.html
There are lots of great people out there and Tickle will help find them.

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How do I find people who share my interests on Tickle?
To find people who share your interests: There are lots of great people out there and Tickle will help you meet them.

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Networking - Message Center
Where do I receive email from other members?

To check your messages from other Tickle members click this link: http://connect.tickle.com/mail/networkinbox.html or click on the "Messages" tab of the Social Network area of your Tickle.com account.

You also receive an email notification each time another Tickle member sends you a message.

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How do I send messages to other Tickle Networking members?
To send messages to other members:
  1. Click the link to search for the member you want to email http://connect.tickle.com/search/index.html
  2. When you've found the right person, click to see their profile
  3. Click the "Send a Message" link under that member's photo

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How do I block messages from a specific member?
To block messages from a specific person on Tickle Networking:
  1. Click on the link http://connect.tickle.com/search/result.html? Search/Locate the member you wish to block
  2. Click on the link to the profile of the person you want to block
  3. Click the "Block Emails" link in the lower right corner

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Networking - Groups
What are Tickle Groups?

Tickle Groups make it easy to find people who share your interests, and give you a place to communicate and plan events. All groups are created by members of Tickle -- and they're free.

Join a group or start your own by clicking on http://connect.tickle.com/group/directory.html

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How do I leave a group?
To leave a group:
  1. Click on the link http://connect.tickle.com/group/directory.html
  2. Select the group you'd like to leave
  3. Click Leave Group on the lower left side of the group homepage

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Tickle - Privacy
Your site requires cookies. How do I turn them on?

It sounds like the problem is that your browser is currently not accepting cookies from our site. We require cookies to personalize your Tickle experience.

There are different ways to enable cookies depending upon the browser you are using.

To enable Internet Explorer 5 to accept cookies:
  1. Click the Tools menu
  2. Click Internet Options
  3. Click Security
  4. Click the Custom Level button
  5. Find the "Cookies" area (the 5th set of radio buttons)
  6. Select the Enable radio button
  7. Click OK
To enable Internet Explorer 6 to accept cookies:
  1. Click the Tools menu
  2. Click Internet Options
  3. Click the Privacy tab
  4. Select Medium on the Privacy slider
  5. Click OK
To enable a Netscape browser to accept cookies:
  1. Click the Edit menu
  2. Click Preferences
  3. Click Advanced
  4. Click the "accept all cookies" radio button

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How old do I have to be to use Tickle?
You must be at least 13 years old to use the social networking service and to take most tests on Tickle. Some tests require you to be older.

If you are over 13 years old and entered your birth date incorrectly, you can go back to our site and restart the registration process. You may need to clear your browser's history and cache, then open a new browser window and enter your correct birth-date. Once this has been completed, you should have no problem becoming a member.

If you're under 13, please come visit on your 13th birthday.

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Is it safe to buy test results online?
Absolutely. Any data you send us is encrypted using Verisign's state of the art 128-bit encryption that is considered to be a true, high-end standard in today's world for all financial transactions online. That encryption will take longer then 500 years to break. Banks are using the same system in order to transfer millions of dollars every day and this system has never been compromised.

Tickle is proud to be selling tens of thousands of our paid programs every month. We are certified by Verisign and security has never been a problem at Tickle, not even once. Your transaction with Tickle is safe, confidential and secure.

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What is Tickle's privacy policy?
At Tickle we protect your privacy and you control your personal information. Period. Read Tickle's privacy policy here: http://web.tickle.com/about/privacy.jsp